REFUND POLICY

LEGAL DISCLAIMER

This statement was last updated on February 1, 2025

At NAIVEDYA, we are committed to providing quality services to our clients. Our refund policy outlines the conditions under which refunds will be provided for services booked through our website liveayd.com and in-person.

1. Cancellation and Refund Eligibility

Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund.
No-shows are not eligible for a refund.
In case of an emergency, please contact us as soon as possible to discuss potential rescheduling or partial refunds.

2. How Refunds Are Processed

Refunds will be issued to the original payment method used at the time of booking.
Refunds are typically processed within 5 business days; however, processing times may vary based on your financial institution.
A confirmation email will be sent once the refund has been processed.

3. Non-Refundable Items

Gift cards and promotional packages are non-refundable and non-transferable.
Services that have already been rendered are not eligible for a refund.
Late arrival resulting in a shortened session is not eligible for a refund.

4. Service Dissatisfaction

If you are not satisfied with the service provided, please contact us within 24 hours of your appointment to discuss your concerns. We will strive to address any issues through rescheduling or other remedies.

5. Changes and Cancellations by Us

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as staff unavailability or emergencies.
In such cases, you will be offered the option to reschedule or receive a full refund.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

NAIVEDYA
826 2nd Street, Encinitas, CA 92024

rashee@liveayd.com
(858) 789-0478

By booking our services, you acknowledge that you have read, understood, and agree to this refund policy.